FAQs

Frequently Asked Questions

Have a question about shopping at Veltrixtrend.shop? Start here. If you need more help, please reach out using the contact details on our website.

How can I get more information about a product?

Start with the product description and available images. If you need more details before ordering, contact us with the product name and your question.

How can I ask about delivery to my address?

Please contact us with your destination and the product you’re interested in so we can help with your delivery question. Avoid sending your full address until it is needed.

How can I get an update on my order?

Contact us with your order number and the email address used for your purchase so we can look into your enquiry.

What if I entered the wrong details on my order?

Please contact us as soon as possible with your order number and the details that need correcting. Changes are not guaranteed, so it’s best to get in touch promptly.

What should I do if an item arrives damaged or incorrect?

Please contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while your enquiry is being reviewed.

How do I ask about a return or refund?

Please contact us with your order number and your question about the item you would like to return.

Can I ask for help before placing an order?

Absolutely. If you’re unsure about a product or need more information, get in touch before making your purchase.

What information should I include when contacting you?

Include your question, the product name, and your order number if you have already ordered. Never send your password or full payment card details.